We OakRay Care Group Limited (The Company) also known as OakRay Care are committed to ensuring that your privacy is protected. This privacy policy sets out how OakRay Care uses and protects any information that you give OakRay Care when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. OakRay Care may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This updated policy is effective from 1st September 2020. OakRay Care will never pass your details onto a third party for the purposes of direct marketing.
admin@oakraycare.com. So that OakRay Care can provide a safe and professional service, we need to keep certain records about you. This may record the following types of data about you: – Your basic details and contact information e.g. your name, address, date of birth and next of kin – Your financial details e.g. details of how you pay us for your care, or your funding arrangements OakRay Care also records the following data, which is classified as “special category”: – Health and social care data about you, which might include both your physical and mental health data.
This data is required so that we can provide high-quality care and support. By law, OakRay Care needs to have a lawful basis for processing your personal data.
Data is processed because: – The Company is required to do so in order to fulfil a contract that the Company has with you – The Company has a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005 – The Company is required to do so in its performance of a public task OakRay Care processes your special category data because: – It is necessary for the Company to provide and manage social care services – The company is required to provide data to the regulator, the Care Quality Commission (CQC), as part of the Company’s public interest obligations – It is necessary due to social security and social protection law 2 December 2018 Data may also be processed with your consent. OakRay Care will request permission and will offer you a clear choice and ask that you confirm to us that you consent. OakRay Care will also explain clearly to you what we need the data for and how you can withdraw your consent.
So that the Company, can provide you with high quality care and support, specific data must be used. This is collected from or shared with:
– You or your legal representative(s) – Third parties are organisations that OakRay Care has a legal reason to share your data with. These include: – Other parts of the health and social care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals – The Local Authority – Your family or friends – with your permission – Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC – The police or other law enforcement agencies if the Company has to by law or court order The information will be kept safe and secure and is generally collected face to face, via telephone and email. It could also be collected from the OakRay Care website, analytics and search engine providers that assist us in the improvement and optimisation of our Website; or where we are under a legal or regulatory duty to do so; or if it is necessary to enforce our contractual rights; or where such disclosure is necessary to protect the safety or security of any persons; or otherwise as permitted under applicable law. We do not sell, distribute, lease or transfer customer lists or your personal information except as set out in this Privacy Policy, or unless we have your express written permission to do so, or are so required by law.
A cookie is a small file which is placed on your computer or device and can be used for a variety of purposes including enabling website functionality, analysing website usage or targeting advertising and tracking campaign performance. For background information on cookies we suggest the third party websites AllAboutCookies and AboutCookies. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us if you fill in a contact form or email us. You can choose to accept or decline cookies, and delete existing ones. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The help section of your chosen browser or it’s accompanying website will provide instructions on how to accept, decline and delete cookies. Declining cookies may prevent you from taking full advantage of the website, however, as some functionality may not work. Further resources about cookies • YourOnlineChoices –a guide to online behavioural advertising • The NAI tool allows you to opt out of many third party cookies.
If you visit our website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
On the OakRay Care website, Google Analytics cookies are used to a) analyse how our website is used – for example the volume of visitors to the site or specific pages and b) analyse how visitors found the website – for example reviewing searches that led to a site visitor, and which traffic sources led to a contact form being completed or an email sent. We will access this information on your first visit to our website and may access it again on subsequent visits. You can read more about Google Analytics cookies on the Google site and download a browser plugin to enable you to opt out of Google Analytics cookies on any website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
This website is owned and operated by OakRay Care. You can contact us by emailing admin@oakraycare.com
